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Reviews on Pepperstone

We have searched for the most representative positive and negative opinions to describe the experience on this platform. How did we do it? We checked out the site, which is the largest global website that collects information from services. Real users of every good or service on which an opinion can be given leave their comments on them at Trust Pilot. In this article, we collect good and bad thoughts representing the “heard on the street” comments regarding the Broker. We include the reviewer's name so that, if you are in doubt, you can look it up on

Pepperstone's 5 Star Reviews (Excellent)

Chris Downs: “Great broker, used them for about 3 years.”

Christophe Fiacre: “Pepperstone is a solid broker that brings good experience of trading. Regulated, better spread + commissions, great execution, ECN accounts.”

Tom Shaper: “Pepperstone has been nothing but an incredible experience. From my application, to being approved, to check ins to see how I am getting on. They offer incredible value offered with tight spreads and small commissions. Couldn't be happier being with Pepperstone and would highly recommended Pepperstone and their services.”

John Rutherford: “Very good service and low spreads, one of the best brokers that i have ever been with.”

And finally, we mention Davy Lowry’s opinion, who rated Pepperstone with 5 stars, and left the most detailed opinion we could found. Davy posted: 

“Glad I found 'the one'

After many years of getting messed around by terrible brokers and running into one problem after another, I finally decided to give Pepperstone a go as I had heard nothing but good feedback regarding them. I have not looked back since. The customer service staff are so helpful and polite and genuinely keen to sort out any issue or queries you may have, unlike my previous two brokers that were very rude and obviously could not care less about helping you out. I won't name and shame as I'm not that sort of person. My trading Experience with Pepperstone has been perfect. Excellent trading conditions, lightning fast execution and a very easy to navigate client area. The deposit and withdrawal process is simple and efficient and that's something I focus on as my past Experience has shown certain brokers are keen to take in your money but there was always magically an issue when it came to withdrawing funds, this is not the case with Pepperstone. If your in the same situation I was a while back, reading through broker reviews and trying to find somewhere you can trust, I would honestly recommend Pepperstone. Having gone from 1:500 leverage down to pepperstones 1:30 I was very unsure if this would work well for me but I have honestly found less leverage has helped me in my trading journey allowing me to manage position sizes much better, it kind of knocks out the greed aspect of trading and only allows you to open positions relevant to your account balance. please do not let the lower leverage side to things put you off like it did to me at first. The brokers that offer you insane leverage are the ones I guarantee you will have problems with and you will say goodbye to your funds very quickly.

Thanks to all the team at Pepperstone, I'm so glad I finally found an honest company.

Pepperstone's 3 Star Reviews (Average)

Now we dive into the not so good opinions. Real users say about Pepperstone:

Kamol Muminov: “Customer service is good.

Deposit and withdrawal rules has changed over time which made it difficult for me to save account in critical moment (during margin call). This was disappointing. I had to take the loss during BCH hard fork because all my BCH positions were forcefully closed. Margin requirement for BTC positions were increased from 5% to 20%.”

Jonathan Mosca: “Their help desk support is a disgrace, they can't even understand a simple login problem of their own website. It's just reaching a ridicoulous level of ignorance and unprofessionality. I can't login in my client area since over two weeks by now, try to contact them about the problem 3 time i repeat 3 times! they first said i can reset the password and of course it didn't solved anything because the account was deactivated/blocked by them or their security system. The second time i ask again to solve the problem and they told me it was necessary to give them the ID tax national code, i gave them and nothing was solved. In chat they just don't care to solve anything or to even make effort to understand a very simple but serious technical problem such a login in the client area. Now thanks god i didn't have any money of mine there otherwise i would have remained blocked without the possiblity to access to my personal client area. I don't really know if their support is from some low cost countries because their level of taking care the client is very poor and unprofessional. Saying this i will never work as a partner or trader for this broker ever again.”

Pepperstone's 1 Star Reviews (Bad)

Mario Herrera: “Take a look at next candle in Pepperstone and compare it with any other Broker or TradingView or whatever you use: Candle: XAUUSD - 1H - 21 Oct 2020 - 22:00 (GMT/UTC). Only had such a huge draw-down (taking the money of their customers), that nobody else in the world had. They are manipulating the "market" (or the market of their customers) to take (or stole) the money of their customers. Too bad. I would give them a 0 instead of 1, but trustPilot doesn't have zeros.”

Patrick Nassif: My data was breached recently by this company and all i have to say is i am called 3 to 4 times a day by scam companies trying to get money out of me i didn't have a problem with them till recently where they closed my demo account i consistently trade on for practice and now it doesn't exist weeks down the track.”

Note: Pepperstone suffered a cyberattack in July 2020 where some personal data of some users was stolen. In general, the 1 star reviews refer to this matter more than the normal operation of Pepperstone.


The screenshot of the MetaTrader 4 (MT4) platform features a dynamic user interface, equipped with multiple essential components for trading. The "Market Watch" window displays a list of the most traded currency pairs, showcasing market liquidity with real-time bid and ask prices. Concurrently, the EUR/USD candlestick chart offers a crisp visualization of market fluctuations over a one-hour period, accentuating bullish trends with green candles.


This platform is regulated by a credible government agency, ensuring that it operates in compliance with industry standards and regulations. Regulation provides a level of security and protection for traders, as it requires the platform to adhere to specific rules and guidelines designed to safeguard the interests of market participants. Trading on a regulated platform can enhance trust and confidence in the trading environment.

Regulated by a Credible Government Agency

This platform offers tight spreads, ensuring competitive pricing and cost-effective trading.

Tight spreads

This platform has been in business for over 20 years, demonstrating its experience and reliability. Users can trust the platform's long-standing presence in the industry.

+20 Years in Business


This trading platform lacks comprehensive educational resources, making it challenging for traders to access valuable learning materials and enhance their trading knowledge. Without access to educational resources, traders may struggle to understand complex trading concepts, strategies, or market analysis, limiting their ability to make informed trading decisions.

Lack of Educational Resources

This trading platform charges high trading fees, which can significantly eat into traders' profits. With high transaction costs, including commissions, spreads, or other fees, traders may need to achieve higher returns just to offset the expenses, making it more challenging to generate substantial profits from their trading activities.

High Trading Fees

This trading platform offers limited customer support, leading to delays in resolving issues or inadequate assistance for traders. With subpar customer support, traders may face challenges in getting timely responses to their inquiries, resolving technical difficulties, or receiving necessary guidance.

Poor Customer Support




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cTrader is a robust, user-friendly and efficient Forex and CFD trading platform. Renowned for its rapid execution, transparency, and equitable trading setting, cTrader is extensively utilized for ECN trading, technical analysis, day trading, and copy trading.

cTrader is rapidly gaining popularity, particularly among traders transitioning from the MetaTrader platform. One of its standout features is the cTrader Open API, a service enabling the development of custom applications that interface with the cTrader backend. This API is language-agnostic, allowing developers to use any programming language to interact with it.


Tool for creating automated trading strategies. Allows for trading automation without coding.


How to Open a Trading Account with Pepperstone

Opening a trading account is a process that involves several key steps to ensure both your trading needs and the broker's regulatory requirements are met. Below, we describe the process in detailed steps:

  1. Visit the Broker's Website: Access the official website (found in the index of this review). Look for the option to open a new trading account, which is usually clearly indicated on the main page.

  2. Complete the Registration Form: Provide your personal details, such as name, address, email, and phone number. Depending on the broker's need to know you better as a client, additional information about your trading experience, employment, and financial situation may be requested.
    Identity Verification: Upload documents to verify your identity and residence. This generally includes a photo ID (passport or identification document) and a proof of address (utility bill or bank statement).

  3. Set Up Your Trading Account: Configure aspects of your account, such as currency type, leverage, and, in some cases, trading preferences.

  4. Deposit Funds: Make an initial deposit using one of the payment methods accepted by the broker (We detail the alternatives later).

  5. Access the Trading Platform: Download and install the trading platform. Log in with your account details.
    Practice with a Demo Account (Optional): Practicing trading with virtual funds before risking real money means you won't be surprised when using real money.
    Start Trading: Once your account is set up and funded, you can start trading.

How to Deposit

Once you have decided how much to deposit and which method to use, making the deposit is simple and quick. Just follow these steps:

  1. Log in to your newly created account.

  2. Click on "Deposit Funds".

  3. Enter the amount and select the currency.

  4. Finally, select your chosen deposit method. Don't worry, it's a  secure and private process. Transactions are communicated using Secure Socket Layer (SSL) technology.

Below we show you the available alternatives.

Bank Transfer
Credit Card

Deposit & Withdrawal Methods

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Between 75.5% of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.








Pepperstone is a leading online Forex and CFD broker known for its fast trade execution, low spreads, and advanced trading technology. The platform offers trading in a variety of instruments, including currency pairs, commodities, and indices. Pepperstone is appreciated for its client-focused approach, offering a range of account types, trading platforms, and educational resources to suit different trading styles and levels of experience.


Financial Conduct Authority


United Kingdom

Federal Financial Supervisory Authority



Australian Securities & Investments Commission



Cyprus Securities and Exchange Commission



Dubai Financial Services Authority


United Arab Emirates

Financial Sector Conduct Authority


South Africa

Securities Commission of the Bahamas



Capital Markets Authority




Pepperstone is a solid choice for investors interested in FX (Forex) and CFD (Contract for Difference) trading. It offers a wide range of financial assets, including:

  • Currency Pairs (Forex): Currency pairs are one of the most popular assets in trading. Investors can speculate on the fluctuation of exchange rates between major currencies, such as EUR/USD, GBP/JPY, and USD/JPY.

  • Stocks: It allows the buying and selling of CFDs of stocks of companies listed on various stock exchanges worldwide. This provides investors with the opportunity to invest in leading companies like Apple, Amazon, Microsoft, and many others.

  • Stock Indices: Stock indices represent the performance of a group of stocks on a specific stock exchange. Investors can trade indices such as the S&P 500, FTSE 100, DAX, and more, allowing them to diversify their portfolios.

  • Commodities: Commodity assets include crude oil, gold, silver, natural gas, corn, coffee, and other basic commodities. Investors can speculate on the price movements of these commodities, which are often influenced by economic and geopolitical factors.

  • Cryptocurrencies: You can trade CFDs on a variety of cryptocurrencies, such as Bitcoin, Ethereum, Ripple, and Litecoin.


CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Between 75.5% of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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