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Real Reviews on XM

If you are looking to open an account with XM, the popular Forex and CFD trading platform, and you are browsing the internet to find opinions from real users, you have come to the right place.  What do we mean by 'real users'? Well, what other platform comparison sites do is give you their own opinion. But this is not 100% reliable. It just doesn't sound right. 

We have searched for the most representative positive and negative opinions to describe the experience on this platform. How did we do it? We checked out the site, which is the largest global website that collects information from services. Real users of every good or service on which an opinion can be given, leave their comments on them at Trust Pilot. In this article, we collect good and bad thoughts that represent the “heard on the street” comments regarding the Broker. We include the reviewer's name so that, if you are in doubt, you can look it up on

XM's 5 Star Reviews (Excellent)

Ireneusz Pukin: “I opened my first account in 2010 or 2011, it was the very beginning. The company convinced me that it didn't have a minimum bill and I didn't have much money. This is how my adventure with FX began. Over the next years, I mainly traded with them and to this day I have my main account there. What I have always liked are the immediate execution of orders and no slippage. I also had friendly support at my disposal. XM is a great broker. I recommend it."

Roque Marco: “XM works just be careful trading is not always win , you can loose money so start with smalls pennies :).Quick deposit Instant; Fast withdrawl 2-3 days; No fees”

Igor Karaliok: “Honestly, one of the more trustworthy brokers you can find on the internet right now. I used the highest 1:888 leverage for Forex and quickly amassed a small fortune. You can't go wrong with XM!”. Note: That leverage level is not available in the European Union.

XM's 3 Star Reviews (Average)

Now we dive into the not so good opinions. Real users say about XM:

Christina Ledger: “good and reputable but leverage is too restricting for the majority of my trading. having said that they are consistent and a good broker. but better for the super experienced traders imo”

Jeffrey Nilsson: “Their services are overall good. I don't like the fact that there aren't a lot of assets to chose. Withdraws happen within 3 business days, deposits are instant. Support has always been helpful as well.”

XM's 1 Star Reviews (Bad)

Simon Houlton: “A very unpleasant experience.

- opened account with new email.

- deposited in good faith

- compliance closed account with no warning, funds lost.

- applied pressure, funds found. Sent by international transfer. As per website.

Live chat vile. 'Has it occurred to you that ' ' its commonsense '. Note I'm a highly intelligent experienced professional. Ended chat with 'Harry' in disgust. Probably tried to wind me up Traded. Spreads terrible. Gold ok but strategies suddenly failed. Withdrew funds 17/09. Not approved until 18/09. Ridiculous.

Still not received funds .

'If you haven't received funds by next Friday, let us know'.


One of worst experiences anywhere.” This user has reviewed other brokers

Francisco: The service is ridiculous, spread are not competitive but even though I tried giving it a go as a second broker. After 3-4 days trying to open an account, and sending information twice I was so fed up that I cancel it before even depositing. Don't trust them.”


The screenshot of the MetaTrader 4 (MT4) platform features a dynamic user interface, equipped with multiple essential components for trading. The "Market Watch" window displays a list of the most traded currency pairs, showcasing market liquidity with real-time bid and ask prices. Concurrently, the EUR/USD candlestick chart offers a crisp visualization of market fluctuations over a one-hour period, accentuating bullish trends with green candles.


This platform is regulated by a credible government agency, ensuring that it operates in compliance with industry standards and regulations. Regulation provides a level of security and protection for traders, as it requires the platform to adhere to specific rules and guidelines designed to safeguard the interests of market participants. Trading on a regulated platform can enhance trust and confidence in the trading environment.

Regulated by a Credible Government Agency

This platform provides free e-learning materials, including educational resources, tutorials, and guides, to help traders enhance their trading knowledge and skills.

Free e-Learning Material

This platform has been in business for over 20 years, demonstrating its experience and reliability. Users can trust the platform's long-standing presence in the industry.

+20 Years in Business


This trading platform charges high trading fees, which can significantly eat into traders' profits. With high transaction costs, including commissions, spreads, or other fees, traders may need to achieve higher returns just to offset the expenses, making it more challenging to generate substantial profits from their trading activities.

High Trading Fees

This trading platform offers limited trading options, restricting traders' access to a diverse range of financial instruments. With a limited selection of stocks, ETFs, or other assets, traders may have fewer opportunities to diversify their portfolios or capitalize on specific market trends, potentially limiting their potential for profits.

Limited Trading Options

This trading platform offers limited customer support, leading to delays in resolving issues or inadequate assistance for traders. With subpar customer support, traders may face challenges in getting timely responses to their inquiries, resolving technical difficulties, or receiving necessary guidance.

Poor Customer Support




Widely-used platform for forex trading. Known for its Expert Advisors (EAs) and customizability.


Successor to MT4 with more timeframes and order types. Supports more markets beyond forex.


Mobile platform by XM broker. Offers tools for trading and market analysis.


How to Open a Trading Account with XM

Opening a trading account is a process that involves several key steps to ensure both your trading needs and the broker's regulatory requirements are met. Below, we describe the process in detailed steps:

  1. Visit the Broker's Website: Access the official website (found in the index of this review). Look for the option to open a new trading account, which is usually clearly indicated on the main page.

  2. Complete the Registration Form: Provide your personal details, such as name, address, email, and phone number. Depending on the broker's need to know you better as a client, additional information about your trading experience, employment, and financial situation may be requested.
    Identity Verification: Upload documents to verify your identity and residence. This generally includes a photo ID (passport or identification document) and a proof of address (utility bill or bank statement).

  3. Set Up Your Trading Account: Configure aspects of your account, such as currency type, leverage, and, in some cases, trading preferences.

  4. Deposit Funds: Make an initial deposit using one of the payment methods accepted by the broker (We detail the alternatives later).

  5. Access the Trading Platform: Download and install the trading platform. Log in with your account details.
    Practice with a Demo Account (Optional): Practicing trading with virtual funds before risking real money means you won't be surprised when using real money.
    Start Trading: Once your account is set up and funded, you can start trading.

How to Deposit

Once you have decided how much to deposit and which method to use, making the deposit is simple and quick. Just follow these steps:

  1. Log in to your newly created account.

  2. Click on "Deposit Funds".

  3. Enter the amount and select the currency.

  4. Finally, select your chosen deposit method. Don't worry, it's a  secure and private process. Transactions are communicated using Secure Socket Layer (SSL) technology.

Below we show you the available alternatives.

Bank Transfer
Credit Card

Deposit & Withdrawal Methods

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 72.82% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.









XM, a globally recognized online brokerage, offers extensive trading services in Forex and CFDs. With a strong focus on customer education and technical innovation, XM provides traders with a rich resource of educational materials and advanced trading tools. Established for its tight spreads, flexible leverage, and fast order execution, XM caters to over 3.5 million clients worldwide. The platform is particularly noted for its user-friendly interface and commitment to client empowerment through continuous education and support.


Australian Securities & Investments Commission



Cyprus Securities and Exchange Commission



Dubai Financial Services Authority


United Arab Emirates

Financial Services Commission of Belize




XM is a solid choice for investors interested in FX (Forex) and CFD (Contract for Difference) trading. It offers a wide range of financial assets, including:

  • Currency Pairs (Forex): Currency pairs are one of the most popular assets in trading. Investors can speculate on the fluctuation of exchange rates between major currencies, such as EUR/USD, GBP/JPY, and USD/JPY.

  • Stocks: It allows the buying and selling of CFDs of stocks of companies listed on various stock exchanges worldwide. This provides investors with the opportunity to invest in leading companies like Apple, Amazon, Microsoft, and many others.

  • Stock Indices: Stock indices represent the performance of a group of stocks on a specific stock exchange. Investors can trade indices such as the S&P 500, FTSE 100, DAX, and more, allowing them to diversify their portfolios.

  • Commodities: Commodity assets include crude oil, gold, silver, natural gas, corn, coffee, and other basic commodities. Investors can speculate on the price movements of these commodities, which are often influenced by economic and geopolitical factors.

  • Cryptocurrencies: You can trade CFDs on a variety of cryptocurrencies, such as Bitcoin, Ethereum, Ripple, and Litecoin.


CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 72.82% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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